Privacy Policy
Effective Date: June 15, 2023
Last Updated: September 16, 2025
Introduction
ConcernCenter, Inc. (“ConcernCenter,” “we,” “us,” or “our”) owns and operates this website (“ConcernCenter Website”). We are committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy Policy explains our data practices, including what information we collect, how we use it, and your rights.
If you have questions or concerns, you can contact us via our Contact Page.
Note: Other ConcernCenter websites or services may have separate privacy policies.
Information We Collect
Information You Provide
We collect personal information you provide when using our website, including when you: – Fill out contact forms – Submit inquiries or support tickets – Engage with services or make purchases
This may include your name, email address, phone number, and other details you choose to share.
Voluntary or Mandatory Information Provision
Providing personal information to ConcernCenter is generally voluntary. However, certain services or transactions may require specific information to be provided. If you choose not to provide required information: – You may be unable to access certain features, complete transactions, or receive support;
ConcernCenter will inform you at the point of collection which information is mandatory and the consequences of refusal. You may contact ConcernCenter at any time to discuss your options regarding information provision.
Information Automatically Collected
We collect non-identifiable information such as: – Browser type, device, and IP address – Pages visited and time spent – Referring URL – Cookies and similar tracking technologies
We use this data to understand website traffic and improve user experience.
Cookies and Web Beacons
We and our third-party vendors use cookies and similar technologies to analyze trends and improve our services. Cookies identify your browser anonymously and do not reveal personal information unless you choose to provide it. You may disable cookies in your browser settings, although some features may not function properly.
Children’s Privacy
We do not knowingly collect personal information from individuals under 18 without parental or guardian consent. If we become aware of such information being collected, we will promptly delete it.
How We Use Information
We use the information we collect to: – Respond to inquiries or service requests – Provide customer support – Improve our website and services – Process transactions and fulfill orders – Analyze usage trends and preferences – Notify users of updates, promotions, or relevant services (with consent)
We do not sell personal information.
Sharing and Disclosure
Within Our Organization
We may share your information within ConcernCenter’s corporate structure for legitimate business purposes. In doing so, we continue to protect your personal data under this policy.
Service Providers and Agents
We engage trusted third parties to perform functions on our behalf, such as: – Payment processing – Data analysis – Customer service
These service providers have access only to the personal information necessary for their tasks and are contractually obligated to use it solely for that purpose.
Mergers or Business Transfers
If ConcernCenter is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, in accordance with applicable privacy laws.
Legal Requirements
We may disclose your personal information: – To comply with legal obligations or respond to lawful requests – To enforce our Terms of Use or protect rights, safety, or property – To detect, prevent, or address fraud or security issues
Aggregated or De-Identified Data
We may share aggregated data that does not identify individuals with third parties for research, analysis, or promotional purposes.
Data Security and Retention
We use administrative, technical, and physical safeguards to protect your information. This includes: – Encryption of sensitive data – Role-based access to personal information – Secure data storage and transfer protocols
Despite our efforts, no system is 100% secure. We encourage you to take appropriate steps to protect your information.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal or regulatory obligations.
Data Retention and Secure Disposal
ConcernCenter retains personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer needed, ConcernCenter will securely dispose of it using industry-standard methods, such as: – Permanent deletion of electronic records from all storage systems and backups; – Physical destruction (shredding or incineration) of paper records; – Overwriting or degaussing of electronic media.
ConcernCenter regularly reviews its data holdings and disposal procedures to ensure compliance with applicable laws, including the New York SHIELD Act. Upon request, ConcernCenter will provide confirmation of secure disposal of your personal information.
Your Rights and Choices
Access and Correction
You may request access to the personal data we hold about you and request corrections if it is inaccurate. To do so, contact us via our Contact Page.
Opt-Out
You may opt out of receiving promotional communications by contacting us at info@concerncenter.com. Please note that you may still receive transactional or service-related messages.
Do Not Track / Cookie Choices
Most browsers allow you to control cookies through their settings. If required by law (e.g., under CPRA), we provide a “Do Not Sell or Share My Personal Information” link on our website.
State and International Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you may have the right to: – Know what personal information we collect and how we use it – Request access, correction, or deletion of your personal information – Opt-out of the sale or sharing of your personal information
To exercise your rights, contact us via our Contact Page.
European Economic Area (EEA) / UK Residents (GDPR)
If you are located in the EEA or UK, you may have rights under GDPR, including: – Access to your personal data – Rectification or deletion of your data – Restriction or objection to processing – Data portability
Our legal basis for processing personal data includes your consent, contractual necessity, and legitimate interests.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on our website before the changes take effect. Continued use of the site after such changes constitutes acceptance.
Contact Us
If you have questions, concerns, or requests regarding your personal information, you may contact us via our Contact Page.
Thank you for trusting ConcernCenter with your information. We are committed to treating it with care and respect.