Supporting Every Student, One Concern at a Time
Discover how ConcernCenter helps colleges and universities connect students with the right support, faster.
Why most campus resource directories fail students
- Search bars only match keywords, not real student questions
- Descriptions use campus jargon, not student-friendly language
- Resources are listed by department, not student needs or identities
- Information is often outdated, hard to follow, or incomplete
How Finding Help Feels to Your Students and Staff
Discouraging
“I tried to get help, but nothing made sense.”
When information is confusing or hard to find, students give up—not because they don’t care, but because the system made it too hard.
Overwhelming
“There are too many links, and I don’t know where to start.”
Without guidance or clear paths, the volume of resources becomes a barrier instead of a support.
Generic
“I didn’t see anything that felt like it was for me.”
When students can’t find identity-affirming or personalized help, they’re left feeling unseen and unsupported.
The ConcernCenter Difference - 5 Easy Steps
1
Centralize
One-step hub, customized to look like your institution
2
Categorize
Pre-populate over 100 concerns.
3
Personalize
Filled with your on and off-campus resources.
4
Activate
Students simply enter their concerns and get connected to relevant resources.
5
Measure
Real-time dashboards reveal gaps and successes.
What does ConcernCenter do?
See how ConcernCenter transforms the way students find help on campus
What’s Not Working
Traditional Directories
ConcernCenter
How resources are listed
Scattered across departments — only useful if you already know which office to look for
Everything in one place, organized by the concern a student selects
How students search
Search bar only matches keywords — may miss key support options
Smart search based on real student concerns, showing only relevant, approved resources
Who maintains it
Each department manages its own listings — often inconsistently
Central oversight allows for regular, campus-wide updates
How listings appear
Long text blocks, broken links, and outdated info across multiple pages
Clear, concise listings with hours, phone numbers, short descriptions, and more
What students experience
Students may not know a resource exists or where to find help
Students get 5–10 targeted options based on their concern — no guessing or searching
What is required of your team?
Getting started with ConcernCenter is simple and straightforward
Step 1
Tell us which on- and off-campus resources you want to include in your platform
Step 2
Tell students, staff and parents about your institition's new ConcernCenter platform
Step 3
Use our Product Support Team to make edits and updates to your platform